Inquiries that go cold
A high-intent patient calls, fills out a form, or sends a DM, and hears nothing back fast enough. By the time you respond, they've booked elsewhere.
Patient Experience Reviews
Patient Experience Audit for Cosmetic & Elective Care
Patient experience reviews for cosmetic dentists, orthodontists, med spas, and plastic surgery practices, so the patients who reach out actually make it into your chair.
Mystery patient review
Inquiry response audit
Actionable report
Where consultations get lost
Your marketing is working. Your intake is quietly leaking.
Most elective practices don't have a demand problem. They have a follow-through problem, and it happens in the gaps no one is watching.
Missed follow-ups
The first reply happens, then the thread dies. No second touch, no reminder, no reason to come back. Warm leads slip through without anyone noticing.
A journey that leaks conversions
Confusing scheduling, unclear pricing conversations, and friction at every handoff mean interested patients drop off long before they ever sit down with you.
What the audit covers
A full walk-through of the patient's real experience
We experience your practice exactly the way a prospective patient does, then map every point where a booking is won or lost.
Mystery patient review
We pose as a real prospective patient and document the experience end to end, from first contact to the offer to book.
Real-world testInquiry response audit
How fast, how clearly, and how consistently your team replies across phone, form, email, and social messaging.
Speed & toneConsultation flow assessment
We review how a patient moves from interested to scheduled, and where scheduling, pricing, or clarity create drop-off.
Path to bookingFollow-up process review
What happens after the first reply, and whether unbooked patients are nurtured back or quietly forgotten.
Recovery system
How it works
Clarity in three simple steps
No lengthy onboarding and no disruption to your team. You share the details, we do the work, you get a plan you can act on.
01
Submit your practice details
Tell us your practice type and how patients currently reach you. A short form is all it takes to get started.
02
Receive your audit report
Within 5 business days you get a clear report scoring each stage and pinpointing exactly where consultations are being lost.
03
Implement recommendations
Follow prioritized, practical fixes for your team, ranked by impact, so you can start converting more inquiries right away.
Schedule your assessment
See exactly where your consultations are slipping away
Request your patient experience audit and get a clear, prioritized report on how to convert more of the inquiries you're already getting.
- A scored review of every stage of your patient journey
- Specific, ranked fixes your team can implement
- Delivered within 5 business days, no commitment
Request your audit
Tell us where to send your report. We'll take it from there.